The Family Support Worker carries out all the duties associated with direct case management on behalf of program clients under contract with DDS. In addition, this person is responsible for identifying and accessing resources to support and to assist the program participants and their families in his/her caseload, and for maintaining direct communication with DDS direct and supervisory staff, as well as the  Assistant Director of Family Support, and Director of Elder, Disability and Community Services.

Duties & Responsibilities:

  • Intake & Assessment and Service Plan: In collaboration with DDS Service Coordinators and collaterals, upon being assigned a case, the Family Support Worker is responsible for conducting an assessment (Assets Inventory) on the client, and establishing a service plan with goals and objectives.
  • Program Management:  Responsible for maintaining program quality. This includes, but is not limited to participating in staff orientation and trainings, client performance and monitoring, and ensuring adherence to service plan. The FSW is also responsible for maintaining accurate documentation of interactions with clients and family members, as well as case collateral and key events.
  • Direct Service:  Responsible for providing direct services to client and family. This includes, but is not limited to skill building, service connection and navigation, information and referral, and transportation and interpreter services when appropriate.
  • Special Projects:  Expected to participate in agency-sponsored trainings. Also, expected to participate in the planning and implementing of DDS calendar activities and special events, as well as industry networking and professional development activities, such as conferences and workshops that are provided.
  • Outreach:  Expected to conduct outreach activities among DDS Service Coordinators to ensure increased program utilization.
  • Mandated Reporter Statute:  An individual in this position is considered a “Mandated Reporter” when on, or off duty according MA Statutes.

Qualifications & Skills:

  • Excellent communication skills
  • Strong interpersonal skills
  • Attention to detail and organizational skills
  • Self-motivated and resourceful
  • Team player
  • Strong multi-tasking skills
  • Proficiency in Microsoft Office
  • Ability to anticipate needs and provide solutions
  • Bi-lingual (English-Spanish) a must

Education & Experience:

  • Bachelor’s degree in Social Work, Human Services or related field preferred.
  • Demonstrated ability to successfully interact and work with populations with special needs.

Physical Demands:

  • Able to walk up and down stairs
  • Able to carry 20lbs bags
  • Able to drive to and from appointments, meetings and conferences
  • Able to write lengthy reports


CENTRO is an Equal Opportunity Employer

If you would like to be considered for this position, please send your resume to